Delete your Komos account and data
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Here we explain how to ask for an account or its data to be deleted in the Komos app, without needing to open the app. The app connects to a business's till (POS); further down we call it "the till".
- Developer
- Rubén Lozano Díaz
- App
- Komos (es.komos.app)
In short
- If you are an employee, ask your manager.
- If you run a business with Komos, write to us: we reply within one month at most.
- Some tax data is kept by law, for a set period.
1. If you work for a business
Your account lives on the business's till. Ask your manager to deactivate it or to change your name. The till never deletes a user, because sales, tabs and the till's action history (audit log) refer to them. A previous name may remain in that history for as long as the business keeps it.
If you cannot reach the business, write to contacto@komos.es and we will pass your request on. The business is responsible for its staff's data, so it decides about it; Komos answers for what it keeps on its own account for the business: settings copies, ticket archive and logs.
2. If you run a business with Komos
You can ask us to delete the data of your business that Komos keeps: settings copies, ticket archive, detailed diagnostic logs (debug mode) and till logs. Some data we must keep by law; the table below says which and for how long.
3. What is deleted and what is kept
| Data | What we do | Period |
|---|---|---|
| Settings copy (staff, menu, photos) | Deleted | While you use Komos: the most recent of each till and those of the previous 15 days. A retired till: 12 months after retiring it. If the business leaves Komos: at 3 months only the most recent of each till remains; at 12 months, none. Recoverable by an administrator for 35 more days. |
| Detailed diagnostic technical logs | Deleted | After 15 days; a Komos administrator can recover them for 35 more days |
| Till logs (regular notices that it is working) | Deleted | Each notice, after 400 days. Only the last notice received from each till remains. |
| Archive of tickets and invoices | Kept by legal obligation | 6 years counted from the end of the year of each month, by legal obligation; if the business leaves Komos, 12 months after closing (we tell you beforehand so you can download it). Recoverable by an administrator for 35 more days. |
| Previous name in the till's action history (audit log) | Stays on the business's till | For as long as the business keeps it |
4. How to ask
Write to contacto@komos.es and say which business and what you want deleted. We may ask you to prove your identity. We reply within one month at most.